Detailed Warranty Information

RECYCLE/GREEN PROGRAM
Professional Bakeware Company provides its customers with  a convenient and unique recycle program. Any items needing to be refinished can be done at half the original cost, Please, contact a PBC customer service representative (800-440-9547) to receive a Refinishing Authorization Number (RCA). The merchandise needing to be refinished must be returned, postage prepaid, to Professional Bakeware Company. Once the old merchandise is received. please allow 3-4 weeks for PBC to refinish and return your product.

RETURNS/CANCELLATIONS
No merchandise will be accepted for returns without prior written approval. Please, contact a PBC customer service representative (800-440-9547) to receive a Return Merchandise Authorization Number (RMA). All returned merchandise will be subject to a 50% restocking fee and freight charge. All merchandise must be returned within 30 days from purchase date to receive a credit or exchange. No cash refunds will be given for returned merchandise.

FREIGHT DAMAGES OR SHORTAGES
Unfortunately, items do sometimes get damaged through shipping. If your received a damaged item, please follow these steps to insure that you will receive a replacement item.

1. Please call us ASAP at 1-800-440-9547 to report damages or shortages.

2. KEEP ALL PACKAGING MATERIALS AND ITEMS TOGETHER.

3. Do not send merchandise back until you call us.

4. Custom items must be repaired.

FAILURE to follow the above steps will result in a rejected claim. After 5 days from delivery date, no  shipping damages or shortages will be replaced.

WARRANTY REPLACEMENTS
Professional Bakeware Company merchandise is guaranteed to be free of manufacturers' defects for a one-year period from date of purchase under normal use (see CARE & USE GUIDELINES below). In the event of an alleged defect, the customer must contact a PBC customer service representative (800-440-9547) to determine if the products are still under warranty and to obtain a Return Merchandise Authorization Number (RMA). Before calling, please have the item number and an accurate count of all damaged merchandise to be returned. All damaged merchandise must be properly packed and returned, postage prepaid, to Professional Bakeware Company. If product is not returned within 2 weeks, the authorization number is then void. To assure prompt resolution, the RMA number followed by the company name must appear on every returned package. If Professional Bakeware Company determines that the returned merchandise has defected during the first year of normal use, a replacement item will be provided at no cost.

NOTE: All light Dura-Design colors will stain. Staining is not covered under the warranty. Please allow 3 to 5 weeks for processing and shipping. This replacement shall be the purchaser's sole remedy under this warranty. The seller shall not be liable for any loss, damage, or installation expense, including consequential damages, directly or indirectly arising from the condition or use of the goods from any other cause.

TEMPERATURE
RANGE IN ^oF

DISHWASHER
SAFE